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  1. Adyen
  2. Payments

Payments

Information about payments related actions such as refunds, or find out what to do if you see Adyen on your bank statement.

General

  • Network changes on Adyen's incoming endpoints as of May 11th, 2022
  • How can I re-authorise a transaction?
  • Why is the transaction status `Cancelled` when the Customer Area shows `CancelNotProcessed`?
  • Why do I see duplicate payments?
  • Why is my payment automatically captured?
  • Why has the shopper not received a refund after an Authorised transaction which is now 'Cancelled' or 'Expired'?
See all 8 articles

Refunds

  • How do I add a refund reference?
  • Can I reverse a refund?
  • How can I check if a refund is received by the shopper?
  • Where can I find the Acquirer Reference Number (ARN)?
  • How do I refund a payment from the Customer Area?
  • What funds do I have available to refund shoppers?
See all 8 articles
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