Payments
Information about payments related actions such as refunds, or find out what to do if you see Adyen on your bank statement.
General
- Why is the transaction status `Cancelled` when the Customer Area shows `CancelNotProcessed`?
- Network changes on Adyen's incoming endpoints as of October 6th, 2021
- Why do I see duplicate payments?
- Why is my payment automatically captured?
- Why has the shopper not received a refund after an Authorised transaction which is now 'Cancelled' or 'Expired'?
- What are the different payment statuses?
Refunds
- Can I reverse a refund?
- How can I check if a refund is received by the shopper?
- Where can I find the Acquirer Reference Number (ARN)?
- How do I refund a payment from the Customer Area?
- What funds do I have available to refund shoppers?
- How can I transfer funds into my Adyen account?