Adyen will start processing local Australian AUD payouts from a new bank account with Citi Bank as of September 28th, 2022.
Why is Adyen changing originating bank account?
We are leveraging our banking infrastructure and technical connection with CITI Bank to offer an easy way to integrate a global payouts network for our customers that is fast, reliable and cost efficient!
When will the change take place?
We will make the change to Adyen's originating bank accounts as of September 28th, 2022.
Will this change/impact payout schedules or payout models?
No, this change will not impact merchants' payout schedules nor the payout models.
Will this affect the way payments is processed with Adyen?
No, there will be no impact to payment processing with this change nor Adyen's ability to initiate payouts.
Where can I see the updated account details?
Adyen’s new account details will be available to you within your bank statement once the change takes place. If you require to have the account details beforehand, please reach out to us via http://support.adyen.com/ with this request.
What impact does this change have?
This change will not require any action from the merchant's side since this should not have impact on the payout bank description nor the existing payout schedule.
What to do if you have automatic reconciliation in place?
If you have automatic reconciliation setup that uses the remittance information field then we request you to verify the integration. If a change is observed after the 28th of September, 2022, please reach out to us via http://support.adyen.com/ with a before and after screenshot of what you observe on your bank statement/portal.