How can a franchisee refund a payment in Essentials?

Franchisees are able to refund a payment in Essentials if they have the right roles assigned to them. To refund a payment, you need to have the Merchant manage payments user role.

To refund a payment:

  1. Log in to Essentials.
  2. Go to Payments.
  3. Select or search for the payment you want to refund. If the payment can be refunded, you see a Refund tab.
  4. Select the Refund tab.
  5. In the Refund amount box, enter the amount that you want to refund. This can be either the full authorized amount, or part of the authorized amount. 
  6. Select Refund payment.
  7. Select Confirm to send the refund request.
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