Franchisees are able to refund a payment in Essentials if they have the right roles assigned to them. To refund a payment, you need to have the Merchant manage payments user role.
To refund a payment:
- Log in to Essentials.
- Go to Payments.
- Select or search for the payment you want to refund. If the payment can be refunded, you see a Refund tab.
- Select the Refund tab.
- In the Refund amount box, enter the amount that you want to refund. This can be either the full authorized amount, or part of the authorized amount.
- Select Refund payment.
- Select Confirm to send the refund request.