What is the difference between Customer Area and Essentials?

Both Customer Area and Essentials are interfaces where you can handle disputes, download invoices, manage payments and much more. The difference is that Essentials has a reduced amount of functionalities, compared to Customer Area. 


Essentials is a more simplified interface: it is more of an operational tool useful to perform straightforward tasks like refunding a transaction, where Customer Area offers a wider range of options. 


Currently, the following features from Customer Area are enabled in Essentials: 

  • A simple, self-explanatory navigation 
  • List of disputes & the ability to upload defense documentation
  • Downloadable reports (e.g Settlement Detail Report, Aggregate Settlement Report…)
  • Terminal fleet manager (e.g seeing which terminals are online/offline)
  • Overview of stores and the terminals associated with them
  • Request for a bank account change
  • List of users and invitations attached to each 
  • List of payments (including payment search, payment details side panel & refunding)


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