How do shoppers manage Klarna payments?

An authorization by Klarna entails "credit risk acceptance" for a shopper, but no debit of funds.

Only once a capture is requested, Klarna will automatically send your shopper their payment instructions. Please note that by default, capture for Klarna is manual, unless you specify otherwise at the moment of its configuration.

Since these payment instructions are not invoices, Klarna doesn’t include the VAT amount separately.

Due to GDPR laws Klarna cannot share information on the shopper's data, either with Adyen or with merchants. Therefore, if your shoppers need help with their Klarna Payment Instructions they can reach out to Klarna’s Customer Support. For example, when they are receiving notifications, invoices, or ‘reminder fees’.

If a shopper wants to have their payment instructions resent, as a Merchant you can do so from the Orders App on the Klarna Merchant Portal.

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