What can I do if a payout was sent to the wrong bank account?

Recalling a payment is out of Adyen’s control as it highly depends on the cooperation of the beneficiary’s bank and we don't always have direct contact with them. 

 

In such situations, the account holder should reach out to their beneficiary bank and request the bank to locate and return the funds to us. Afterwards, the funds will be booked back to the account holder balance and the payout can be retried with the correct bank account information. In such cases, the status of the payout in the Customer Area changes to Payout reversed.

 

Please make sure to update the account holder’s bank details before re-issuing the payout.

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