How do I read my statement?

Adyen issues three different types of statements:

  1. Processing statements 
  2. Terminal Service statements
  3. Terminal Sale statements

All types of statements you can see both online and via PDF/CSV. If you have ‘Receive via email enabled’, you will receive the PDF statement at the beginning of next month. All statements are accessible online via the Customer Area. You can access it by logging in > Statements overview > Click on the statement you want more information on.

 

Note: if you are not able to open the statement, you might not have the correct access and please reach out to your admin in order to get access. 

 

How to read your PDF statement:

Your statements includes the following pages:

  • A summary page for the previous month's transaction fees and commissions.
  • A detail page with tables for calculated and already deducted amounts.

Statement summary page
The Still Due amount may be positive or negative. In the payment instructions section you can find further information on the follow-up steps you need to make to balance any existing differences. In either case, differences are rectified in the following settlement batch.

Calculated and collected fees may differ due to:

  • Tiered pricing: during the month you will be charged at the lowest tier.
  • Transactions at the end of the month: Commission fees may be charged in the following month.
  • Price changes introduced during the month.

Statement detail page
The second page contains a table showing how the totals on the summary page are calculated. The resulting amount in the bottom-right cell equals the statement total, VAT excluded.

The already deducted table on the statement contains the total charges already deducted from earlier settlements. These amounts are in the settlement reports as well, so you can verify the charges have been settled.

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