Why do I have a negative balance on my platform?

A negative liable balance can be caused by a multitude of reasons, example could be not taking into account chargeback costs when calculating a commission split, processing Fees are not taken into account, or fx costs are not taken into account.

 

To help identify these issues we recommend building a transactional ledger as described in our documentation. This so you have a detailed overview of the mutations happening to your liable account.

 

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