Why did my split payment not go to the right account?

A split payment can fail to reach the intended account due to two reasons:

  • The account provided in the split payment doesn’t exist. Make sure to have received an ACCOUNT_CREATED notification before attempting a split payment to it. 
  • No split data was provided in the payment request. 

In both scenarios the funds will be sent to your liable account, which you can then correct using Fund transfers. You learn more about validating split information in our documentation

 

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