Upcoming changes to Adyen offered Klarna payment methods on June 13th, 2022

Starting June 13th, 2022 Adyen will adjust the shopper experience of all Klarna payment methods to a single unified shopper flow. The change is being introduced to accommodate Klarna’s move to provide a unified payment experience across all of their markets.

Currently Adyen offers three separate Klarna payment method variants: Klarna Pay Later, Pay over Time and Pay Now, with the payment method types klarna, klarna_account and klarna_paynow. With this change Adyen will unify all three payment method types into a single Klarna payment method type klarna. Merchants are recommended to follow this change, however payment requests sent with any former Klarna payment method type will continue to be supported until the end of 2022.

Please familiarize with the below FAQ's on why this change is being implemented, what the implications are and how to best prepare for this change.

 

 

This change will be rolled out in phases:

 

May 12th, 2022 - change was reflected in Adyen's test environment.

  • All the available Klarna payment options in the specific market will be shown to the shopper on the Klarna landing page and inline widget flow, irrespective of which Klarna payment method type the shopper chooses on the checkout.
  • Adyen merchants looking to add the Klarna payment method will only be able to add a single "Pay with Klarna" payment method type.

June 13th, 2022 - change will be reflected in Adyen's live environment.

  • For Adyen merchants already offering Klarna payment methods, it is recommended to update your configuration to enable payment method type: klarna (currently known as Pay Later) and disable klarna_account and klarna_paynow. Should you continue to present these Klarna payment method types, please note all available Klarna payment options in the market will be shown to the shopper on the Klarna landing page and inline widget flow, irrespective of which Klarna payment method type the shopper chooses on your checkout.
  • Klarna payment method type klarna (currently known as Pay Later) will be renamed to "Pay with Klarna."
  • Adyen merchants looking to add the Klarna payment method will only be able to add a single "Pay with Klarna" payment method type. This payment method will include all available Klarna payment options.

January 1st, 2023 - hard deprecation of the Pay over Time and Pay Now payment method types

  • With Pay over Time and Pay Now becoming available in the klarna payment method type, Adyen will stop supporting payment requests featuring Klarna payment method types other than the klarna payment method type, actively deprecating the klarna_account and klarna_paynow payment method types. 

 

See below examples of how the shopper flow will look for all Klarna payment method types starting June 13th.

 

Current experience

Shopper makes a choice of the Klarna payment method type on the checkout:

OneKlarna1.png

 

New unified experience

Merchants are advised to move from using any combination of Klarna payment method types to using a single payment method type klarna, which will be renamed from "Pay Later with Klarna." to "Pay with Klarna.":

OneKlarna2.png

Starting June 13th (May 12th in test), the shopper is always presented all available Klarna payment options relevant to the market in question:

OneKlarna3.png

 

How are these changes related to Adyen's product offering?

Klarna's new shopper flow aims to unify the shopper experience across all Klarna markets and gives shoppers access to more payment methods. Until now Adyen and Klarna have allowed our merchants to offer for one or multiple different Klarna payment methods (Pay Later, Pay over Time and Pay Now). Starting June 13th 2022, all Klarna payment methods will be available through a single Klarna payment method type at checkout.

In addition to giving shoppers access to more Klarna payment methods, the shopper experience will include the ability for shoppers to pay with a credit or debit card as a one time full payment.

The change that Adyen introduces will allow merchants to support the rollout of Klarna’s new unified experience across all markets without additional integration efforts.

 

What exactly is changing in the Klarna integration Adyen offers it merchants?

  • Merchants can no longer customize what Klarna payment method options are presented to their shoppers. Adyen will unify all three payment method types into a single Klarna payment method type klarna. Merchants are recommended to follow this change.
  • Any Klarna payment method type offered by merchants will result in the same shopper flow, offering all the applicable Klarna payment options.
  • The klarna payment method type will be renamed from "Pay Later with Klarna." to "Pay with Klarna."
  • Starting January 1st, 2023 Adyen will stop supporting payment requests other than the klarna payment method type, actively deprecating the klarna_account and klarna_paynow payment method types. 

 

Why is Klarna implementing this change?

Klarna continues to iterate their product offering and features with the aim to provide more options to their users without losing the benefits that come with using Klarna.

 

What are the steps I need to take to accommodate for this change?

As mentioned, payment requests sent with any Klarna payment method type will continue to be supported until the end of 2022. However, to ensure an optimal checkout experience we recommend a few steps to be taken:

  • To stop offering klarna_account (Pay over Time) or klarna_paynow (Pay Now) payment methods in your Adyen merchant account, please follow the steps outlined in this support article.
  • If you maintain your own checkout payment options, be sure to remove the redundant Klarna payment options manually, including klarna payment method naming from "Klarna Pay Later" to "Pay with Klarna".
  • The above steps apply to the general Klarna redirect flow as well as the Inline widget implementation.
  • Adyen will update its Klarna documentation to reflect this change starting with our test release on May 12th. 

 

As a merchant can I specify which Klarna payment methods are offered to my shoppers?

As mentioned above, this will not be available going forward. Klarna wants to offer their shoppers the choice of which Klarna payment method they prefer when paying with Klarna. Klarna believes this will enable a consistent user experience for Klarna consumers wherever they shop and will have added benefits to merchants.

An exception to this will be the possibility for merchants to opt-out from offering Klarna's Financing option. To disable this you can reach out to Adyen's tech support.

 

How will I know which Klarna payment method my shoppers have chosen?

For each transaction, Klarna will share the selected Klarna payment option and this information will be available to you via the synchronous payments response, your Adyen integration and the relevant reports.

 

What about recurring payments?

Previously recurring payments were not available across all Klarna markets and payment methods. With this change whenever a merchant intends to tokenize the shopper details with Klarna, only the supported and tokenizable payment options will be presented to the shopper. This means merchants currently doing recurring payments with Klarna can continue to do so without additional changes to their integration.

 

Are modifications and disputes affected by this change?

Modifications (captures and refunds) as well as disputes are not affected by the change. Captures, refunds and disputes will also be supported after the hard deadline of January 1st 2023 for all payment method types.

 

Will this change affect my Sofort transactions?

There will be no changes to the Adyen offered Sofort connection. Sofort will continue to be offered as a separate payment method in addition to Klarna.

 

Will cards be offered as a payment method via Klarna?

In the new shopper flow, in addition to Pay in 30 days, Pay in Installments, and Financing, shoppers can choose to pay for their purchase in full using their card or whichever funding method is associated with their Klarna account.

 

 

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