How can I top-up my Refund reserve?

Add funds to your reserve

  1. Log in to your Customer Area, and switch to the merchant account.
  2. Go to Finance > Balances (Merchant) > Control your balances.
  3. In Reserve balance, select Top up.
  4. Enter the amount that you want to add to the reserve
  5. Select Generate payment details. This opens a new window with the required payment details for your bank transfer.
  6. Make a bank transfer using the required details. Please make sure that you copy the Reference (message) for each individual bank transfer.
  7. Select Done.

For payments made in EUR or USD, the funds are added to your reserve on the same day. For most other currencies, the funds are added to your reserve on the next day.

As soon as a top-up request is made, it’ll show an "awaiting top-up payment" on the same balance overview. If you decide not to transfer the funds to us, you should cancel the open offer by opening the top-up feature.

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