Where can I find a refund letter?

Find your refund letters

  1. Log in to your Customer Area.
  2. Go to Transactions > Payments.
  3. Select the PSP Reference of the payment you want to refund. 
  4. In Payment details, go to Refund letter and find the refund letter (if available).

Tip: When a shopper reaches out with questions for a refund, send them the refund letter as proof they were refunded.  

Note: Refund letters are available for payments made via Adyen Acquiring, Visa, or Mastercard

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