Why is my payment classified as Unrecognized money?

When the funds transferred by the shopper cannot be matched with the payment request, the funds are stuck as an OpenOffer. The funds are usually sent back automatically, which can take up to 8 business days.

 

If the shopper claims not to have received the funds after this period, you can ask them to provide their bank statement and reach out to Support for us to further investigate.

 

The reason for unrecognized money occurring can be for example when the shopper transfers the wrong amount or uses the wrong reference. 

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