What is an offer and how can I find one?

What is an open offer?

An open offer is a payment pending authorization

Payment authorizations stay open in 3 cases:

  • The shopper was redirected to an external page to complete the authorization. This is common for local payment methods (such as iDEAL and Dotpay) and for 3D Secure  payments.
  • The transaction was processed, but the funds haven’t cleared yet. This is common for bank transfers or offline payment methods (such as Boleto Bancário).
  • The funds transferred by the shopper can’t be matched with the payment request. For example, if a shopper uses a wrong reference to transfer money, the funds are stuck as an OpenOffer. The funds are usually sent back automatically. If your shopper has not received the funds after 8 business days, ask them to provide official proof from their bank and contact Support.


Find open offers

  1. Log in to your Customer Area.
  2. Go to Transactions > Offers.

Offer statuses

  • OpenOffer: the offer pends authorization.
  • Received: the offer is converted to payment.
  • OfferCancelled: the offer closed due to cancellation.
  • OfferExpired: the offer expired due to our close-off period.



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