RevenueProtect | New layout & Automated Risk

General

1. What is RevenueProtect?

RevenueProtect is Adyen’s built-in risk management toolkit that helps merchants to safeguard their business by detecting, preventing and responding to fraud. A combination of static risk rules and machine learning help merchants to make the right risk decisions and consequently fight fraud, reduce costs and increase conversion.

 

2. What is the difference between RevenueProtect Basic and Premium?

RevenueProtect comes with a set of risk rules that are free of charge that we refer to as Basic. This includes velocity, consistency and referral (block and trust) checks available to any merchant upon onboarding. In addition to the Basic setup, RevenueProtect Premium offers more sophisticated tools and features for an extra fee such as machine learning, ShopperDNA, case management and custom risk rules.

 

3. How can I find out if I am on RevenueProtect Basic or Premium?

To find out whether you are using RevenueProtect Basic or Premium, login to the Customer Area and go to the “Risk” Section. At the top of the page, see if the “RevenueProtect premium features” toggle is switched on or off. For the new layout, there will be a label with either “Basic” or “Premium” next to the profile name.

 

New Profile Layout

1. Why are you introducing a new layout?

As part of our ongoing efforts to constantly improve our risk management offering, we’ve redesigned the layout of the risk profile, making it easier for you to manage your risk settings in the Customer Area.

 

2. Will my current risk profile change because of the new layout?

We improved the user flow and the navigation across the features, but we will not apply any change to your current settings or risk rules as part of this redesign.

 

3. How long will the transition to the new layout take?

We expect to complete the transition to the new layout in the first half of 2022.

 

4. Is it possible to keep using the old layout?

Unfortunately not, all merchants will be transitioned to the new design.

 

Old layout

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New Layout "Profile Overview"

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New Layout "Manual Risk" tab

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Automated Risk

1. What are the eligibility criteria for Automated Risk?

Eligibility for Automated Risk depends on the following criteria:

  • Adyen needs to have sufficient data on risk refusal, chargeback and false positive rates in order to determine if Automated Risk is available.
  • The merchant needs to have a paid RevenueProtect Premium contract. 

 

2. How will I know if I am eligible for Automated Risk?

If you are eligible, you will be able to see a third tab under the Risk page in the Customer Area labeled as “Automated Risk” in the coming months. 

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3. Will the Automated Risk feature take over 100% of my risk profile?

When you switch on Automated Risk, ShopperDNA and Velocity rules are fully automated. Additionally, Referral, Consistency and/or External Rules that have a score below 100 will also be handled by our machine learning model. This means that your initial setup of these rules will be turned off and you will no longer have to configure these manually. You will still be able to use the rule builder to create custom rules to accept, reject, review, authenticate certain transactions to cover for business policies or unique risks faced by your business.

 

4. Can I still use manual risk rules in combination with Automated Risk?

Yes, it will still be possible to set up custom risk rules or any other rules that are currently not covered by Automated Risk.

 

5. Can I disable Automated Risk at any time?

Yes, it is possible to disable Automated Risk at any time. Once, disabled your initial configuration and risk scores will be available again for enablement. However, we will not automatically re-enable them. 

 

6. Do I have any insights into the risk decisions made by the machine learning model?

Yes, our machine learning solution works in a transparent way meaning it explains the reasoning behind every decision that is made by the model.

 

7. How can I be sure that Automated Risk performs better than my current one?

Automated Risk is driven by a machine learning model that is trained and developed by billions of data points from all the payments that we process. We are continuously by feeding billions of data points from all the payments that we process in the model.

 

8. Do I need to pay for the Automated Risk feature?

Yes, this feature is part of our RevenueProtect Premium product, which is available for an additional fee. 

 

9. What is the best strategy when enabling Automated Risk?

We recommend selecting the "default" option because it dynamically applies the best configuration for each merchant account linked to the given risk profile depending on each merchant account's fraud level.

 

10. What risk patterns is machine learning trained on?

Our Machine Learning algorithms are trained to predict and prevent fraudulent disputes. However, RevenueProtect might be used to manage other types of risks or business logics. Make sure to have custom rules in place to target those risks. 

 

11. Why should you start using the Automated Risk feature? 

Machine learning helps you to: 

  • Automatically keep risk profiles up-to-date over time
  • Reduce operational workload
  • Capture complex patterns more accurately

 



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