Why is my terminal not picking up new settings?

If you have made a change to the terminal settings in the Customer Area then the terminal needs to download these settings. Usually, the terminal checks regularly for these changes and downloads the new settings automatically. This check happens on average every 3 hours.

If you would like the settings to be downloaded immediately then you can follow these steps to manually update the terminal configuration:

  1. Make sure that the terminal is online
  2. Enter the admin menu by pressing 9 then "enter"
  3. Type in the admin menu PIN. In case you do not know it follow this guide to retrieve it. 
  4. Tap on Config
  5. Tap on Sync/Update

The terminal will attempt to check for settings changes and download them. The terminal will restart to apply these changes. It can take up to 15 minutes for the process to finish. Please allow the terminal to fully complete this process before attempting to process payments on it.

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