Laws such as the EU General Data Protection Regulation (GDPR), the Brazilian Lei Geral de Proteção de Dados (LGPD), and the California Consumer Protection Act (CCPA) make sure shoppers located in the EU, Brazil or California have specific rights when it comes to their personal information – for example, you may have a right to ask to be “forgotten”.
How can I get access to, or ask for deletion of, my information?
Subject access or erasure request
A subject access or erasure request is you asking a company for access to and/or deletion of the information the company processes about you. Whether Adyen can assist you further with your subject access or erasure requests depends upon the type of your information that has been processed.
If you would like to submit a Subject Access or a Subject Erasure Request (or similar) in relation to the transaction data, we suggest that you visit the website of the company and use their appropriate contact channel for your enquiry.
Marketing data or other direct communications with Adyen
If you would like to submit a Subject Access or a Subject Erasure Request (or similar) in relation to marketing data (for example you receive the Adyen newsletter) or other data where you have directly communicated with Adyen (for example you have applied for a job at Adyen), please reach out to dpo@adyen.com.
Fraud data, saved credit card data, or chargeback-related data
Adyen is merely a data processor for such data and cannot assist further – we suggest that you visit the website of the company and use their appropriate contact channel for your privacy enquiry.
Acquiring services
What are acquiring services? Acquiring services mean payment services resulting in a transfer of money through Adyen, such as authorization, recording, clearing and settling of transactions.
For more information about the services and the related-data, please see the “When Adyen has processed your transaction” section of the Adyen Privacy Policy:
If Adyen has provided acquiring services, Adyen has legal retention obligations in relation to the financial data fields (as listed in the Privacy Policy).
Please contact the website of the company and use their appropriate channel for your enquiry.