If you’re not receiving system messages by email, make sure that you have subscribed to system messages.
If you have access to the company account, you need to toggle on ‘include merchant accounts’ to receive messages for all related merchant accounts.
If you don’t have access to the company account, you need to set up a separate subscription for each of your merchant accounts. For this navigate to the relevant merchant account then toggle on system messages and repeat these steps for each merchant account.
For more information, refer to Subscribe to system messages.