Why did I receive a Request for Information after a chargeback?

In the normal dispute flow, a chargeback may be preceded by a Request for Information (RFI), but in some cases you may receive an RFI for a transaction that already has a chargeback. This can result from an error by the issuing bank, but may be due to various other reasons as well.

If the chargeback is still open, your response to the RFI may have an effect on the outcome; if the chargeback has already been closed there is no risk of an additional chargeback from the new RFI. Nonetheless, we recommend in both scenarios that you respond to the RFI by submitting the requested information - doing so may protect you from financial loss, and has no negative consequences in any case.

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