Which chargebacks does Adyen defend automatically?

Adyen automatically defends chargebacks in the following situations:

  • Full refund before chargeback (refund amount is >90% of the transaction amount) 
  • 3DS liability shift and Fraud chargeback 
  • Multiple chargebacks for one capture/ transaction
  • Chargeback initiated outside 120 days from transaction date (or 120 days from delivery date)
  • Technical error that invalidates it (e.g. wrong reason code)
  • The 16th fraudulent chargeback on the same card for Mastercard 
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