We are not using Adyen’s virtual terminal, instead we are using a virtual terminal of a third party, do we still fall under the scope to deliver PCI documentation?

Yes, If your company uses a Service Provider to host a Call Center (similar to Adyens Hosted Call Center), but still handles the call-handling capability yourselves, you are still eligible for a SAQ C-VT. Within this SAQ C-VT, the Service Provider who's hosting the Call Center should be listed

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