If you are integrating with either drop-in, components or our API-only integration you can find troubleshooting steps here.
If you are integrating Apple Pay using SalesForce Commerce Cloud and get the following error: Never authorized mass enablement transactions - Could not start
Apple Pay session: 400 Bad Request {"statusMessage": "Payment Services Exception
merchantId=[merchantId] unauthorized to process transactions on behalf of merchantId=[merchantId]}
This indicates that Apple Pay has not been set up correctly on SalesForce Commerce Cloud. To solve this:
- Please follow the steps described in our documentation: Apple Pay Web SFCC
- Ensure that Domain Registration is carefully done within SFCC Business Manager, besides registering it in the Apple developer environment.
If the issue persists, please contact SFCC support.