I get an error if I try to login to the Customer Area

If you are trying to login but get an error, check the following things: 

  1. Make sure that you are using the correct environment: TEST or LIVE
  2. Note that the login details are case-sensitive. Make sure you entered your login credentials using the correct case. 
    "usernamE" is different from "Username" and "username"
  3. Check that you are entering the right Adyen Company account in the Account field. Your Adyen CA company account may contain several merchant accounts. For example, merchant account WhereverPeoplePayCOM may be a sub-account of WhereverPeoplePay. You will need to use your Adyen CA company account name. 
  4. Try to reset your password

If you tried all of the above things but you can still not login, please double check with your admin user if your user account is set up correctly. Your admin user can also resend the verification link in case your email has not been correctly verified.

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