Can I defend a SEPA Direct Debit chargeback?

SEPA Direct Debit chargebacks are not defendable. There is no interbank scheme (as there is for cards such as Visa and Mastercard) that facilitates a chargeback defense process.

To resolve SEPA Direct Debit disputes, contact the customer directly. For more information, refer to Adyen Docs.

We also recommend to review our 10 best practices for handling SEPA cancelled payments/ chargebacks here

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