How can I get a refund?

If you want to get a refund for your order, you need to contact the merchant or webshop where you bought the product or service directly. Adyen does not have the power to start or stop a payment without the authorisation of our merchants, nor can we initiate a refund process on their behalf. This is because Adyen is a payment service provider, so we only operate to process the payment transaction.

Issuing a refund might take up to 2 weeks. If your refund fails to appear in your account, we advise you to contact your bank for more information on why the money has not returned.

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