I want to cancel a subscription

If you see a transaction on your bank statement which you want to cancel, you have to contact the merchant. We do not have information about your subscription agreement with the merchant, therefore subscriptions can be cancelled by contacting the merchant directly. This is because Adyen operates as a payments platform for many merchants and webshops.

Alternatively, in accordance with the rules of credit card schemes, shoppers can cancel subscriptions by sending an email to their bank.

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