You have likely made a purchase or received a payout from our customers, as Adyen is a payments platform that is used by many merchants. You may see Adyen on your bank statement instead of the name of the merchant that you have purchased or expecting a payout from. In some cases, Adyen appears along with the selling business’s name.
Because Adyen merely facilitates payments, we can only help with transaction information. If you require help with your order, subscription, or service, you will need to contact the merchant directly. We are unable to make changes to orders or process refunds on behalf of the businesses that use our technology.
If you’re not sure who requested the charge, we can help you identify the merchant. You can submit a request.