I did not receive my order

If you have not received your order, we advise you to directly contact the merchant to locate and fulfil your order. 

Adyen is a payment service provider (PSP), so we only process the order’s payment. For this reason, Adyen does not receive any information about the products sold or the order’s contents.

Sometimes, merchant may ask you to provide a valid proof of payment from your bank or credit card statement. If they are not able to locate the transaction, you can send the proof of payment to us. We may be able to provide your unique PSP reference, which the merchant can use to locate the payment and issue your order. 

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