How do we defend disputes on Klarna payments?

For disputes on Klarna transactions, the shopper is entitled to a refund if the delivery of the goods did not happen and you did not send the goods with a track and trace.

In other scenarios, you will be contacted by Klarna directly to resolve the dispute. The communication will be sent to the dispute email address that you have shared with our Technical Support team at the moment Klarna was set up on your account.

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