COVID-19: What do I need to do before reopening my store?

If your store has been closed for an extended period of time, there are a couple of steps to take before reopening:

  1. Optionally clean your payment terminal. Please refer to How can I clean or disinfect my terminal for detailed instructions on how to best do that.
  2. At least 24 hours in advance, connect the terminal to a power supply and turn it on. This allows the terminal to pick up updates that happen overnight.
  3. Do the following basic checks:
    • When the terminal has started up, verify that the Adyen logo or your company logo appears on the terminal display.
    • If you have a V400m terminal, upgrade it to the latest software release (v1.50 or later).
    • If you have a portable or handheld terminal, recharge it for at least 4 hours, or 24 hours in case of a V400m terminal.
    • Inspect the terminal for tampering:
      Check for missing seals or screws, holes in the device, and anything inserted in or attached to the card reader, ports, display, or keypad. Refer to Regular inspection.
    • Do a PSP connection test:
      Open the Admin menu and select Network > Diagnostics > PSP connection. All items should have a green check mark.
    • To verify that the terminal is operating properly, do a "penny test":
      Make a live payment for a minimal amount and check the status of this payment in your Customer Area > Transactions > Payments.

Please note that when you turn on the payment terminal after it was off for a long time, it makes a maintenance call to synchronize the configuration and update the software. It can take 10 to 20 minutes before startup is completed. 

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