Why are Klarna payments stuck in Pending?

Klarna has manual capture enabled by default. If your company settings are immediate (auto) capture, this might result in OpenInvoice payments to be stuck in Pending status.

If you would like to change the Klarna capture setting to immediate capture, contact our Support Team. After it has been enabled on Adyen's side make sure the setting "Use auto-capture for OpenInvoice payments" has been changed in the Magento configuration under the Magento Order Processing section. 

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