How can I change the time zone in the Customer Area?

There are two different time zones within Adyen:

  1. Customer Area time zone, for general preference.
  2. Platform and Report time zone, the impact is described on this docs page.

To change the Customer Area time zone on TEST:

  1. Log in to your Customer Area.
  2. In the upper-right corner, hover over the person icon, and select My user.
  3. In the User Account Details section, select the Time Zone that you wish to use.

To change the Platform and Report time zone on TEST:

  1. Log in to your Customer Area. 
  2. Go to Account > Settings
  3. Set the Company Schedule (Time Zone) field to the time zone that you wish to use. To configure the time zone at merchant level, switch to your merchant level account from the upper-right account switcher.

Unfortunately it is not possible to change the time zone on LIVE, reach out to submit a request to have these settings changed on the LIVE environment.

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