To use the customer area after you got a user account you need to verify your email address. This needs to be completed at first log-in or after you have made changes to your email address.
There are two ways to complete the verification:
Using the verification email
- Click on the link in the verification email from do-not-reply@adyen.com
- Verify that your connection is secure and you are on the Adyen log-in page:
- A lock icon is displayed in the address bar
- The URL is https://ca-test.adyen.com/ca/ca/login.shtml or https://ca-live.adyen.com/ca/ca/login.shtml
- Enter your login credentials and click on ‘Log In’
- The message “Email Address Verification Succeeded” will display. Your email is now verified
Using the customer area
- Log into the customer area with the credentials you have received from the admin user
- Change your temporary password to a new password and click save
- A message will display that your e-mail address is not verified
- Click the button to resend the verification email if needed
- Open the link in the verification email from do-not-reply@adyen.com
- Your email is now verified