How can I defend a second chargeback?

A second chargeback can be defended in very limited situations and is actually a final outcome of the dispute in almost all instances. It means the chargeback is lost.

This means that providing documents at this stage is not allowed unless the merchant can proof that the documents were not available previously. 

For a better understanding of the chargeback flow and the position of the second chargeback, we recommend to review the dispute flow and process.


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