To submit a refund via the Customer Area proceed as follows:
- Go to Transactions > Payments
- Find the payment that you want to refund from the Payments list
- Go to the Operations panel on the payment detail page
- Enter or change* the amount to be refunded. If you are not able to enter an amount, only the full payment amount is refundable.
- Select Send Refund.
In case the Refund option is not shown:
- Your user does not have rights to refund payments (please reach out to your admin user).
- The payment method does not support refunds, or a refund is not possible anymore at this point in time.
Further details on refunding payments in our docs: Refund a payment.