How do I refund a payment from the Customer Area?

To submit a refund via the Customer Area proceed as follows:

  1. Go to Transactions > Payments
  2. Find the payment that you want to refund from the Payments list 
  3. Go to the Operations panel on the payment detail page
  4. Enter or change* the amount to be refunded. If you are not able to enter an amount, only the full payment amount is refundable.
  5. Select Send Refund.


In case the Refund option is not shown:

  • Your user does not have rights to refund payments (please reach out to your admin user).
  • The payment method does not support refunds, or a refund is not possible anymore at this point in time.

Further details on refunding payments in our docs: Refund a payment.

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