How do I refund a payment from the Customer Area?

To submit a refund via the Customer Area proceed as follows:

  1. Go to Transactions > Payments
  2. Find the payment that you want to refund from the Payments list 
  3. Go to the Operations panel on the payment detail page
  4. Enter or change* the amount to be refunded. If you are not able to enter an amount, only the full payment amount is refundable.
  5. Select Send Refund.

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In case the Refund option is not shown:

  • Your user does not have rights to refund payments (please reach out to your admin user).
  • The payment method does not support refunds, or a refund is not possible anymore at this point in time.

Further details on refunding payments in our docs: Refund a payment.

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