Why am I not receiving notifications?

This occurs when your endpoint/server did not accept a notification that we sent.

 

When your server doesn't accept a notification, all of your next notifications become queued.
For more information, refer to queued notifications.  

 

If you're server is not accepting notifications properly a system message in the Customer Area will be displayed:

 

notreceived.png
 

Troubleshooting

You need to update your server configuration to accept all notifications.
For more information on how you do this refer to Set up notifications in your Customer Area.

 

Manually accepting the notification

If you're unable to update your server immediately but need to receive your other notifications, you can manually accept the notification.
NB: By doing this, your notifications will no longer be queued, but your server will not receive the notification you manually accepted.
 
To manually accept the notification:
  1. Navigate to Account > Webhooks.
  2. Click Troubleshoot, then click Click here to view the notification that is failing.
    Here you will see which notification was not accepted.
    For more information on the event that triggered this notification, see Event codes.
  3. Click Manually accept notification.

Setup system messages in the Customer Area

To receive system messages to an email address, please watch the video below;

 

 

 

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