The funds that you have available to refund your shoppers are referred to as in-process funds. To see what refund amounts are available:
- Log in to your Customer Area.
- Go to Finance > Balances overview.
There are two types of refunds shown on the Balances overview page:
- Refund amount for cards: the balance you have available for refunding card payment methods, such as Visa and Mastercard. This is made up of your Payable balance + Pending balance + Reserve balance. You will not be able to process card refunds if this amount is negative.
- Refund amount for non-cards: the balance you have available for refunding non-card payment methods, such as SEPA Direct Debit or iDEAL. This is calculated from your Payable balance + Reserve. You will not be able to process non-card refunds if this amount is negative.
If you are unable to process refunds, you can increase your in-process funds.