What are the stages of a chargeback or dispute?

A dispute/ chargeback can go through all of the following stages:

  • Request for Information (optional, as a bank can also immediately file a chargeback)
  • First chargeback 
  • Merchant upload 
  • Chargeback reversed (pending stage)
  • Second chargeback (final stage) 

You can find detailed information on chargebacks and the dispute flow in our documentation here: Dispute flow and process.

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