How can I subscribe to system alerts / messages?

Adyen can send platform alerts (known as system messages) to your email address.

There are different type of alerts such as, update on chargebacks events happening on payments, degraded performance on specific payment method on the platform, platform or feature updates that affect your current payment processing, etc.

In order to be able to receive system messages, the Customer Area user needs to have one of the following user permissions/roles:

  • Merchant System Messages
  • Merchant Standard
  • Merchant Financial

If you do not have the right role, please contact your admin user to enable this for you. 

You can check the System message type you are currently subscribed in by navigating to the person icon in the top right corner of the home page. Select "My user" and scroll down to the System message section of your user settings. You can access the Manage subscription section from there directly.

Note that the subscription to System messages can be performed on both merchant or company account level. Depending the what you are willing to be informed about, you can choose the account level accordingly. If the configuration is made on company level, additionally select Include Sub-accounts to ensure you don't miss any messages for the child accounts.

To enable system messages, go to your Customer Area, and navigate to the little bell icon 🔔  in the top right corner of the home page. Then select System messages Manage subscriptions. In Manage subscriptions you can select the types of messages you want to receive email alert on. 

Since April 19th 2021, all admin users of the newly onboarded companies, will be automatically subscribed to System messages. In case you are receiving more alerts that the expected ones. Please manage your system message subscriptions in the Customer Area section.

To learn more about system messages, watch a video here:


Was this article helpful?
21 out of 31 found this helpful