Adyen can send platform alerts (known as system messages), including alerts for chargebacks, to your email address.
In order to be able to receive system messages, the Customer Area user needs to have one of the following user permissions/roles:
- Merchant System Messages Role
- Merchant Admin
- Merchant Financial
If you do not have the right role, please contact your admin user to enable this for you.
To enable system messages, go to your Customer Area, and navigate to the little bell icon 🔔 in the top right corner of the home page. Then select System messages > Manage subscriptions. In Manage subscriptions you can select the types of messages you want to receive email alert on.
If the configuration is made on company level, additionally select Include Sub-accounts to ensure you don't miss any messages.
To learn more about system messages, watch a video here: