Is it possible to change what appears on the shopper's bank statement?

If you would like to send a dynamic shopper statement please refer to this article.  

If you would like a static merchant descriptor on the shopper's bank statement please contact our Support Team specifying what you would like displayed.
Please refer to the information below.


  • This descriptor can be a maximum of 22 characters only, including spaces.
  • a-z, A-Z, 0-9 or spaces, Special characters: . , ' _ - ? + * /

Please also specify which MerchantAccounts you would like this shopper statement applied to. For example;

Merchant Account Name  Shopper Statement

Please keep in mind that we send this information to the shopper's issuing bank, but are not responsible for displaying the information on the shopper's bank statement.

Ultimately it is the issuing bank which decides what is displayed on the shopper's bank statement.

Adyen is working on making this functionality available to merchants.






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