How are refunds and chargebacks managed and deducted in Adyen for Platforms?

There are some minor differences in the way full and partial refunds and chargebacks are managed: 

  • Full refunds are processed according to the original split. For instance, if $50.00 was deposited into an account and a refund occurs, this $50.00 will be deducted from that same account.
  • Partial refunds are taken from the marketplace's account, as we don't know which part should be taken from which account. However, if a split is defined in a /refund call, the refund will be processed according to the split.  
  • Chargebacks can be configured to be fully taken from the marketplace's account. Another configuration for chargebacks is for the chargebacks to be taken from the sub-merchants accounts, according to the original split.
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