What does the "AuthorisedPending" status mean?

AuthorisedPending means the payment has been approved by the issuer, but we did not yet process the completion message from the terminal. This typically happens within 5 minutes after the payment was completed on the terminal. The completion message is a final confirmation from the shopper's card that the transaction completed successfully.

Do you still see this status after more than two hours? Please confirm that there is no exclamation mark (!) visible in the status bar of the terminal; this indicates that the terminal was not able to submit the completion message to our platform (for example, due to network connectivity issues).

If the terminal does not submit the completion message within 72 hours after the payment, this payment will automatically be canceled.

It is often possible to re-process payments which were cancelled in this way, see: How can I Reprocess a Cancelled Transaction?


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