How do I close my Adyen account?

To close your Adyen account, log in to the Customer Area using your live credentials. On the upper left corner enter the Company Account Name and go to Settings > Close account. On this page, choose the date that you would like to close the account. You will be unable to process transactions from this date. Please note that only an admin user can request to close the account.

After you close your account, you will still be able to access your Customer Area for six months. During this period you can still:

  • Defend chargebacks
  • View and download reports
  • Process refunds

Your deposit will be released six months after the last transaction. This is because chargebacks can still occur in this period.

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